Refund policy

Returning Your Order

For damage or incorrect item concerns, contact Customer Service at support@prefaceskin.com before returning. Ensure the return request is submitted within 7 business days from the date of receipt. Include the return parcel tracking number when sending back damaged items in their original box and packing slip. For further assistance, reach out to our support team.

Postage Charges

Customers are responsible for return postage fees. Preface will cover fees for incorrect items. Processing may take up to 10 business days. For more information, contact us at support@prefaceskin.com.

Need to Return Your Purchase?

Please send your inquiry regarding returns to support@prefaceskin.com with the subject 'Return Item with order number.' We'll promptly assist you, but kindly allow 10 business days for your inquiry to be processed. For a quicker resolution, you may also WhatsApp us at +60 12-259 3022, attaching pictures of your item(s) and their condition, along with your order details for our records.

When can I expect my refund or new items?

Kindly allow a minimum of 10 business days from the date we receive your returned package.

When Returns and Refunds Are Restricted?

Returns and refunds are not allowed for change of mind, product unsuitability, or returning unused products. We do offer support for damaged or defective items. Sales or promotion items cannot be returned or exchanged. For further assistance, contact our customer service at +60 12-259 3022 or email support@prefaceskin.com. Our team is available on weekdays during working hours (9am - 5pm)